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ABOUT THE COMPANY
Our client is seeking a highly experienced Delivery & Operations Director for a leading UK fit-out business operating across premium retail environments.
The organisation exists to simplify a complex, multi-stakeholder fit-out process and deliver high-quality retail spaces that are operationally safe, snag-free, and aligned with design intent for some of the UK’s most aspirational brands.
The Delivery & Operations Director will play a critical role in translating this mission into consistent, scalable, and commercially successful project delivery across the UK.
CORE VALUES
The successful candidate will be expected to operate in alignment with the organisation’s core values:
Integrity & Trust
Building strong relationships through transparency, respect, reliability, and ethical conduct.
Client-Centric Approach
Actively listening, collaborating, and adapting delivery solutions to meet client and project requirements.
Passion for Perfection
Maintaining a relentless focus on quality and brand-aligned delivery outcomes.
Sustainability & Responsibility
Ensuring environmentally responsible practices and materials are embedded without compromising quality or performance.
ABOUT THE ROLE
The Delivery & Operations Director is accountable for the end-to-end performance of the delivery function across the business.
This includes ownership of operational leadership, project execution, and commercial outcomes. Reporting directly to the Managing Director, the role leads the Project Management function and ensures that service development outputs are effectively embedded into live delivery.
The role exists to ensure all projects are delivered safely, on time, on budget, and to a consistently high standard, while driving predictable and profitable operational performance.
ROLE CONTEXT
This role sits at the intersection of service development and operational delivery.
The role also provides critical operational feedback into system development to ensure continuous improvement is grounded in real delivery and commercial performance.
CORE ACCOUNTABILITIES
The Delivery & Operations Director will be responsible for:
Delivery Performance Ownership
Full accountability for live project performance, ensuring delivery on time, on budget, snag-free, and compliant.
Commercial Performance & Control
Ownership of margin delivery, cost control, pricing integrity, and variation recovery across all projects.
Leadership of Delivery Team
Direct leadership of Project Managers, including performance management, capability development, standards setting, and recruitment.
Operational Integration
Ensuring full adoption of systems, tools, and processes developed by the Service Development function.
Risk & Governance
Ownership of compliance, health & safety, and structured risk management across all project activity.
Client Delivery & Reputation Management
Maintaining strong client relationships and safeguarding the organisation’s delivery reputation.
Capacity & Resource Planning
Aligning delivery resources with pipeline demand and supporting bid and workload planning decisions.
Technical Escalation Ownership
Acting as the final escalation point for complex operational, technical, and commercial delivery decisions.
SUCCESS METRICS Success in the role will be measured by:
ORGANISATIONAL STRUCTURE
The Delivery & Operations Director will report directly to the Managing Director.
Direct reports include:
Indirect oversight includes:
DECISION-MAKING & AUTHORITY
The Delivery & Operations Director holds final authority over all operational processes impacting delivery performance, commercial outcomes, and risk management.
While the Service Development function is responsible for designing systems and processes, all operational changes require approval from the Delivery & Operations Director prior to implementation to ensure alignment with live delivery performance and business priorities.
The role holds authority over:
Final accountability applies across:
REQUIREMENTS
Our client is seeking a senior delivery leader with extensive experience in construction or retail fit-out environments.
The ideal candidate will have:
REWARDS AND BENEFITS
APPLY FOR THIS JOB
About this Recruiter
SALARY UP TO
SALARY UP TO
Construction professionals,
looking for a career enhancing opportunity
Are you looking for new construction job? If you are a skilled construction professional, we will have an opportunity for you. We are an experienced construction recruitment agency and have an impressive track record of sourcing the best opportunities for the professionals we work for.
Providing you with an in-depth insight of industry knowledge, we can help you make the most informed decisions about your next move, now and for the entirety of your career.
Helping to enhance careers and teams
careers Enhanced in 2022
of our work comes from
repeat business
Google review rating from
both construction professionals and clients
average tenure of our consultants
Cityscape Recruitment is not like any other construction recruitment agency. Our business does not have a sales-driven environment, instead, we reward quality over quantity.
We use our specialist industry knowledge to help introduce and guide construction professionals into companies that best suit their desired career aspirations and personal goals. From Quantity Surveyors to Site Managers to Civil Engineers, we work to the same objective of helping to enhance their careers.
And our relationships don’t end on day one of a new role – we pride ourselves on our ability to build long-lasting relationships with both clients and construction professionals. And we are fortunate enough to work with many leading construction companies and professionals in London and throughout the rest of the UK.
SUPPORTING THE CONSTRUCTION INDUSTRY
Our clients range from small, privately owned specialist contractors right up to top-tier PLCs responsible for shaping our country’s landscape.
What our clients say
We have worked with Alex Wallace and the Cityscape Recruitment team for a number of years now and find their service excellent.
They supply well matched and vetted candidates and very quickly understood all our requirements. They have always demonstrated good market knowledge and an ability to deliver to our requirements.
Commercial Director,
Main Contractor
I have used Cityscape Recruitment multiple times over the last 5 years. Very pleasant to deal with and all candidates put forward for interview are well suited to the position and well vetted by the team, so there is no time wasted with unsuitable applicants. I would highly recommend Cityscape. I intend to use them again in the future should any vacancies become available.
Operations Director,
Platt and Reilly Ltd
The Cityscape Recruitment team has always been great to deal with. Always ready to listen to our needs and requirements, a quality some recruiters do not appreciate or have, then advising where they can assist in our staff procurement. We look forward to working with Laura and Cityscape in the coming years.
Director,
Soilfix
Here are answers to some questions that you may have.
At Cityscape Recruitment we have teams of consultants who find opportunities for construction professionals in the following sectors:
Read more about our company here.
Our Residential Development team recruits for the very broad range of roles available in the Construction and Civil Engineering industries. From Quantity Surveyor to Technical Coordinator to Project Manager.
They can also recruit for the complete range of seniorities within these specialist areas. From Graduate roles, up to Heads of Departments and Managing Directors.
To view all our live roles, click here
Our clients range from small, privately owned specialist contractors right up to top-tier PLCs responsible for shaping our country’s landscape.
Some of our key clients are Statom Group, 8Build, AJ Morrisroe and Sons, VolkerFitzpatrick, Troy Group and Bellway Homes.
Whatever your career aspirations may be, we will have the opportunities and the industry knowledge to share with you.
Our office is in Rickmansworth, West Hertfordshire. We are, therefore, best placed to provide recruitment services for London, the Home Counties, and the Southern Region of the country. However, we can and do recruit for the whole of the UK and have made many successful placements for construction professionals in the Midlands and the North and West regions of the country.
To view all of our live roles, click here
When you first contact us, be that through direct contact, responding to an advert or applying through our website, we will connect you with a consultant who works in your specialist area.
Initially, they will arrange a meeting to talk through your CV and career history. They will encourage you to go into detail about your background and experiences, capabilities and responsibilities, personal circumstances and any other factors they feel are relevant to help them build up a well-rounded profile of you.
We take extraordinary care in matching professionals to an opportunity – one that will help enhance their careers and a clients’ team. We therefore also use this meeting to empower you in your career. Using our extensive knowledge of the construction industry, we would provide in-depth overviews of businesses, projects and available roles, and guidance on where your strengths will add the most value and career potential.
After this meeting, the consultant will speak to a number of their clients about you and your CV. Who they speak to can be either jointly agreed upon or you can trust the judgement and expertise of the consultant to contact clients they feel are the best fit for your experience and goals.
If any clients are interested in meeting with you, the consultant will manage the interview process, coaching you before any interviews if required. (Further guidance can be found here.)
If you are successful in receiving an offer(s), our consultant will communicate this with you and help to negotiate the offer(s) and any other terms of employment.
Finally, we will support you in resigning from your current role, navigating potential counter offers and starting your new role.
